You will learn what really drives and inspires different personality types, helping you build more meaningful relationships

You will learn two contrasting sets of assumptions that managers make about their people:

1. Theory X – people dislike work, have little ambition, and are unwilling to take responsibility
2. Theory Y – people are self-motivated and enjoy the challenge of work

See https://www.mindtools.com/adi3nc1/theory-x-and-theory-y and download the iBIS PDF using the button below

You will discover whether you might be overusing or underusing one or more of five conflict-handling modes (collaborating, competing, compromising, accommodating, and avoiding), so you can improve how you manage conflict!

The CQI is the professional body for experts in improving product, project and service quality. For more than 100 years, they have been championing organisational excellence by setting professional standards for quality management in the UK and globally.

The ILSSI was founded as a partnership for greater understanding and standardization between Lean Six Sigma professionals in the UK, Switzerland, EU, Africa, USA and the Middle-East with a focus on providing International collaboration, common understanding and standards for both Lean and Six Sigma principles, tools and techniques.

David Hutchins Innovation was founded by and is still under the guidance of David Hutchins who not only worked with all of the unchallenged global leaders but who also represented Dr J.M. Juran from 1983 until he retired from international travel in 1993 and also worked with Professor Kaoru Ishikawa.

The Chartered Management Institute (CMI) works with business and education to inspire people to become skilled, confident and successful managers and leaders.